Terms and Conditions
Last updated: 15-08-2024
Welcome to La Fontaine SRL. These Terms and Conditions (“Terms”) govern the access, browsing and use of the website lafontaine.com.uy (the “Site”), as well as the purchase of products and services offered by La Fontaine SRL.
By accessing or using the Site, you agree to be bound by these Terms and Conditions. If you do not agree with them, you must refrain from using the Site.
1. General Information
Company name: La Fontaine SRL
RUT: 211753320019
Address: Sarandi 635, Montevideo, Uruguay
Business hours: Monday to Friday from 10:30 to 18:00, Saturdays from 10:30 to 14:00
Phone numbers: 29160158 / 29160367
Email: info@lafontaine.com.uy
2. Use of the Site
The access to and use of the Site is the sole responsibility of the user.
The user agrees to use the Site lawfully and in accordance with applicable legislation, refraining from carrying out any activity that may damage, overload, alter or affect the operation of the Site or the rights of third parties.
La Fontaine SRL reserves the right to restrict or suspend access to the Site whenever improper use is detected.
3. Products and Services
La Fontaine SRL offers a selection of jewelry, watches, antiques and collectible objects.
All products and prices available on the Site are subject to availability and may be modified without prior notice.
Products and offers available on the Site may not be available in physical stores, and vice versa.
Buyers must be of legal age.
La Fontaine SRL may also offer appraisal, repair or purchase services for jewelry, watches or precious metals, which may be subject to specific conditions.
4. Product Descriptions
La Fontaine SRL makes every effort to ensure that the descriptions, specifications and images of the products published on the Site are as accurate as possible.
However, such descriptions may contain typographical errors, inaccuracies or involuntary variations.
Published images are for illustrative purposes only and may not exactly reflect the final product.
La Fontaine SRL reserves the right to correct any error, omission or inaccuracy at any time.
5. Product Variations
Our products may present certain variations in:
- colors
- sizes
- finishes
- textures
The size guide is approximate and may vary.
Likewise, the colors displayed on the Site may vary depending on:
- screen settings
- lighting
- device used
6. Precious Stones and Natural Materials
Precious and semi-precious stones are natural products and may therefore present variations in:
- tone
- color
- transparency
- inclusions
- appearance
These characteristics are inherent to their nature and do not constitute product defects.
7. Product Authenticity
La Fontaine SRL guarantees the authenticity of the products sold when this is expressly stated in the item description or when the product includes the corresponding certifications.
In the case of watches, jewelry, antiques or collectible pieces, products may present normal signs of use or wear consistent with their age.
8. Prices
Prices published on the Site are expressed in the currency indicated for each product.
La Fontaine SRL reserves the right to modify prices without prior notice.
If, due to an involuntary error, a product is published with an incorrect price, La Fontaine SRL reserves the right to cancel the transaction and offer the customer the possibility of purchasing the product at the correct price or receiving the corresponding refund.
9. Payment Methods
The payment method accepted on the Site is MercadoPago, including national and international payments.
The specific conditions of the payment provider, including financing options or crediting times, shall be governed by the terms of that platform.
10. Shipping and Delivery
La Fontaine SRL does not currently offer shipping within Uruguay.
All products must be picked up at our physical store after prior coordination by phone or email.
For international shipments, customers must contact La Fontaine SRL directly to coordinate costs, insurance and shipping methods.
Customs duties or other applicable taxes outside the national territory of Uruguay shall be the customer’s responsibility.
11. Delivery Information
The identity and delivery address shall be those provided by the customer when completing the purchase request.
La Fontaine SRL shall not be responsible for errors resulting from incorrect information provided by the customer.
Any expenses generated by such errors shall be paid by the customer.
12. Returns and Exchanges
Returns
Returns are accepted within 5 business days from the date of purchase, provided that the product is in the same condition in which it was delivered, including the original packaging.
Exchanges
Exchanges for other merchandise are allowed within 30 days following the purchase.
Non-returnable products
Wedding bands and products that are custom-made or modified to order are not eligible for returns or exchanges.
13. Refunds
Refunds will be processed at our physical store and will be made using the same payment method used for the purchase.
If incorrect charges have been invoiced, the customer must contact La Fontaine’s Customer Service team by email at info@lafontaine.com.uy.
14. Warranties and Repairs
La Fontaine SRL offers a one (1) year warranty from the date of purchase for defects in materials or workmanship.
The warranty does not cover damages caused by:
- accidents
- improper use
- normal wear and tear
- unauthorized repairs
For any warranty claim, the customer must present the product together with the corresponding invoice.
15. WhatsApp Communications
By providing their telephone number or carrying out a transaction with La Fontaine SRL, the customer authorizes the sending of electronic communications through instant messaging services, including WhatsApp.
These communications may include:
- transaction follow-up
- delivery coordination
- commercial information
- requests for reviews or customer satisfaction ratings
The customer may revoke this consent at any time by replying to the message received with the word STOP or BAJA, or by writing to info@lafontaine.com.uy.
16. Transaction Security
La Fontaine SRL reserves the right to cancel or suspend any transaction when there are reasonable indications of fraud, misuse of payment methods or inconsistencies in the information provided by the customer.
17. Data Protection
La Fontaine SRL is committed to protecting the privacy of its customers and complying with Law No. 18,331 on the Protection of Personal Data of Uruguay.
Personal data collected will be used exclusively to:
- process orders
- coordinate deliveries
- improve the customer experience
- send authorized commercial communications
18. Intellectual Property
The La Fontaine brand, its logos, designs, texts, images and any material published on the Site are the exclusive property of La Fontaine SRL or of their respective owners.
Their reproduction, distribution or modification without prior written authorization is prohibited.
19. Site Availability
La Fontaine SRL does not guarantee that the Site will be permanently available or that it will operate free of errors or interruptions.
Access to the Site may be temporarily suspended due to maintenance, updates or technical reasons.
20. Limitation of Liability
To the extent permitted by applicable law, La Fontaine SRL shall not be liable for direct or indirect damages arising from the use of the Site or from the products purchased.
The maximum liability of La Fontaine SRL shall in no case exceed the amount actually paid for the corresponding product.
21. Modification of the Terms
La Fontaine SRL reserves the right to modify these Terms at any time.
Any change shall become effective immediately after its publication on the Site.
22. Governing Law
These Terms shall be governed by the laws of the Oriental Republic of Uruguay.
Any dispute arising from their interpretation or application shall be submitted to the jurisdiction of the competent courts of the city of Montevideo.